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SHIPPING & DELIVERY

Shipping Fee
We offer free shipping on orders of RM600 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled. 

Shipping Notice
For special shipping requests, please contact DDPAI at ddpaiflagship@gmail.com. Please confirm your address before payment. If you enter the wrong address, please contact DDPAI Support in a timely manner. We will contact logistics personnel to solve the problem. 

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

DDPAI assumes no responsibility for delayed or rejected orders due to the following reasons:

  • Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

  • Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

  • Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

  • Shipments that are confiscated or disposed of due to a violation of transportation regulations.

  • Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

  • The consignee address is a school, unit, or residential community where the courier has no access.
     

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